Privacy Policy

YVR Technologies Indonesia ("YVR 3D," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://yvr3d.com/ (the "Site") and use our 3D printing and manufacturing services.

By accessing or using our Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that allows us to provide accurate quotes, manufacture your parts, and ship them to you. This includes:

1.1 Personal Identification Information

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone number (essential for local couriers like GoSend/J&T).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us. Note: We do not store your full credit card information; payments are processed by secure third-party payment gateways.

1.2 Manufacturing Data (Your 3D Files)

• Digital Files: We collect the 3D models (STL, OBJ, STEP, etc.) you upload.
• Technical Specifications: Information regarding material selection, infill density, color, and tolerance requirements.

Important Confidentiality Note: We treat your 3D Digital Files as Confidential Information. They are used strictly for the purpose of generating quotes, engineering reviews, and manufacturing your order. We do not share your designs with third parties for their independent use.

1.3 Technical Usage Data

• Device Information: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, such as page response times, download errors, and length of visits to certain pages.

2. How We Use Your Information

We use the collected data for specific business purposes:

1. Order Fulfillment: To process your upload, calculate costs, print your parts, and ship them to your address.
2. Customer Support: To resolve technical issues with your files (e.g., notifying you of non-manifold geometry) or answer order status inquiries.
3. Service Improvement: To analyze usage trends and improve our website functionality and machine fleet selection.
4. Communication: To send you order confirmations, invoices, and updates. We may also send marketing emails regarding new materials or discounts, which you can opt-out of at any time.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share information only in the following situations:

3.1 Third-Party Service Providers

We share data with trusted third parties who assist us in operating our business, provided those parties agree to keep this information confidential.

• Logistics Partners: JNE, J&T, GoSend, GrabExpress, and other couriers need your Name, Address, and Phone Number to deliver packages.
• Payment Processors: Banks and payment gateways (e.g., Midtrans, Xendit, Stripe) to process secure transactions.
• Cloud Infrastructure: We utilize secure cloud platforms to host our website and database, including Vercel (frontend hosting), Supabase (database and authentication), and Sanity.io (content management).

3.2 Legal Compliance

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation (e.g., Indonesian law enforcement requests).
• Protect and defend the rights or property of YVR Technologies Indonesia.
• Prevent fraud or investigate the upload of prohibited content (e.g., weapons manufacturing).

3.3 International Data Transfer

Our technology infrastructure is built on world-class cloud platforms including Supabase, Sanity.io, and Vercel. While we operate in Indonesia, our servers and databases may be located in Singapore, the United States, or other jurisdictions where these providers operate. By accessing our Services, you acknowledge and consent to the transfer of your personal data and 3D files to these secure international jurisdictions for processing and storage, in accordance with the standards set by the Indonesian Personal Data Protection Law (UU PDP).

4. Data Security

We have implemented appropriate security measures to prevent your personal data and 3D files from being accidentally lost, used, or accessed in an unauthorized way.

• Encryption: Our Site uses SSL/TLS encryption to protect data during transmission.
• Access Control: Acscess to your 3D files is restricted to engineering and production staff who need to access the files to manufacture your order.
• Data Retention: We retain your personal data and 3D files only as long as necessary to fulfill the purposes we collected them for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your jurisdiction, and specifically in accordance with the Indonesian Personal Data Protection Law (Law No. 27 of 2022), you have the following rights regarding your data:

• Right to Information: You have the right to be informed about the purpose of data collection and how your data is processed.
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request the correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request that we delete your account and personal data, subject to our legal obligation to retain certain transaction records for tax and accounting purposes.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time, though this may prevent us from fulfilling ongoing orders.
• File Removal: You may request the permanent deletion of your uploaded 3D source files from our servers after your order is complete.

To exercise these rights, please contact us at legal@yvr3d.com.